The problem code is 39. Problem signature Problem Event Name PnPDeviceProblemCode Architecture x86 Hardware Id SCSICdRomSONY___DVD-ROM_DDU1615_GYS4 Setup class GUID 4d36e965-e325-11ce-bfc1-08002be10318 PnP problem code 00000027 Driver name cdrom. sys Driver version 6. 6001. 18000 Driver date 01-19-2008 OS Version 6. 6001.